Title: West Coast Regional Client Manager
Location: Phoenix, AZ (Remote)
Reports to: Head of Client Management
ABOUT HOME CAPTAIN
Home Captain is a diversified technology services company providing residential real estate solutions for federally chartered banks, lending institutions, and Fortune 100 corporations across the nation. Through our patent pending system, we are revolutionizing the home buying process assisting thousands of homebuyers across the nation with a streamlined real estate platform. Home Captain matches mortgage lender’s customers with the best real estate agents in their network and provide a home buying concierge to aid in the customer journey.
Home Captain is a fast-growing company in the real estate sector, marching to become a leader in its industry. We provide a results-based atmosphere, seeking only the top talent and rewarding them for results.
For more information on Home Captain, please visit: http://homecaptain.com/
The Regional Client Manager will be responsible for managing engagement and relationships of lending institutions under contract. The role will be tasked with driving more business from existing contractual relationships and new business development. This position will be based out of a home office in the greater Phoenix area.
Excellent oral and written communication and relationship-building skills are essential to the success of this position. They must also be able to work effectively in a fast-paced, high-growth environment from a remote office. The individual must be able to travel to client sites along the West Coast as needed.
·Establish monthly business reviews providing executives an overview of Home Captain services
·Drive user adoption through a combination of loan offer engagement, selling the value proposition, and engaging with lender executives
·Develop relationships with key decision makers and stakeholders within the lending institutions
·Plan and execute relationship building activities and events that reinforce the brand’s value proposition
·Collect feedback and communicate needs of lender customers to the home office
·Provide presentations of our services to new customers within the area
·Coordinate with internal team on existing customer testimonials and sharing them with partner lenders
·Host periodic relationship building activities with loan officers of our partner lending institutions
·Identify areas of improvement based on lender and loan officer feedback of our services
·Update sales management system with all engagement activities
· Excellent verbal, non-verbal, and written communication skills
· Experience with Sales and CRM Systems (i.e. Salesforce, Velocify, etc.)
· Proficiency with Microsoft Office (Word, PowerPoint, and Excel)
· Exceptional interpersonal skills and ability to build strong relationships
· Ability to work independently as a remote employee
· 3+ years’ experience in sales and/or client management
· Experience in lending or real estate
·Bachelor’s Degree Preferred